Customer service (SAC)
For questions about using Raims, requests, and complaints. Start your support request here.
sac@raims.com
Discover our support channels
We provide different customer service channels to offer secure, prompt, and efficient support.
Customer service and support
Phone and WhatsApp
Call us or send a WhatsApp message using the same number.
0800 6000606
Chat on WhatsAppOpens in a new tab.Customer service Monday to Friday, from 9am to 6pm, Brasília time (excluding holidays).
Integrations and APIs
Technical support for companies and developers integrating Raims APIs and webhooks.
integracoes@raims.comDocumentation and status
Read the integration guides or check the availability of Raims services.
Social media
Follow our official channels and stay up to date with the latest from Raims.
Ombudsman and press
Ombudsman
If your request was not resolved through customer service, contact the ombudsman. Include your previous reference number, if available.
ouvidoria@raims.comPress office
Contact for journalists, press agencies, and media information requests.
media@raims.com
Other inquiries
Find the team that handles your request.
Privacy and personal data
Contact the Data Protection Officer (DPO) about privacy, Brazil's LGPD, and data subject rights.
dpo@raims.comSecurity
Report vulnerabilities, abuse, or technical security events.
security@raims.comEthics and integrity
Report conduct concerns, conflicts of interest, or integrity issues.
integridade@raims.comCompliance
Contact for regulatory compliance, controls, and anti-money laundering and counter-terrorist financing matters.
compliance@raims.comLegal
Contact for contracts, legal notices, and legal inquiries.
legal@raims.comFinance
For administrative billing, invoices, and supplier payments. Questions about using the platform should go to customer service.
financeiro@raims.comThis support is provided directly by Raims on its own behalf, without representing the partner institutions involved in providing the services. Raims is not a bank, financial institution, or payment institution authorized by the Central Bank of Brazil.